How to Become a Travel Agent in Massachusetts

Updated On November 13, 2023
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The year 2020 brought a lot of changes for most of us while the hospitality industry suffered the most.

However, as things get back on track, now is a good time to consider becoming a travel agent in Massachusetts!

Grab a hot beverage and read this guide to find out more about the job and the process!

Travel Agent Job Description and Duties in Massachusetts

Everyone has a basic idea of what a travel agent does.

In most cases, they’re contacted by those who want to travel, for deals for the following:

  • Transportation
  • Accommodation
  • Entertainment

Generally, the job of a travel agent is made easier if they are more familiar with at least one of these types of tourism:

  • Honeymoon
  • Family-oriented
  • Business
  • Budget
  • Cruise
  • Luxury

These professionals do a bit more than what was mentioned above.

They are also responsible for the next tasks:

  • Reviewing visas, vaccinations, and other travel necessities
  • Understanding the needs and desires of their clients
  • Keeping accurate records
  • Finding solutions to issues and emergencies
  • Handling payments and deposits
  • Promoting the various packages resorts, hotels, and cruise companies offer
  • Negotiating with hotels, resorts, cruise companies, and more

It’s also not uncommon for them to take on additional duties, as the case may be.

Requirements to be a Travel Agent in Massachusetts

These agents need to have certain abilities and knowledge to be successful at their job.

Here are the best attributes to have by the ideal travel agent:

  • Good communication skills
  • Good management skills
  • Able to use various computer programs
  • Good problem-solving skills
  • Great marketing skills
  • Able to work full-time
  • Detail-oriented
  • Being confident
  • Be at least 18 years old
  • Having a clean criminal record
  • Being honest
  • Have a high school diploma or GED
  • Speaking a foreign language
  • Liking and having the ability to travel

Having previous experience in the field is not always needed, though it’s not unheard of to be asked for it.

There are many travel agents that used to be employed as other types of personnel in a tourism agency, before starting to work as agents.

Education and Certification for a Travel Agent in Massachusetts

Having some education or training in the field is the best way of gaining the knowledge and even some of the skills you’ll need.

You’ll easily discover that many agents actually have a degree in tourism.

Associates’ degrees are common though even more common are the Bachelor’s degrees in this field.

Here are the Massachusetts schools that offer courses in tourism.

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Top 21 Schools in Massachusetts

School NameAddress
Bay State College31 ST. JAMES AVE BOSTON, MA 02116
Berkshire Community College1350 WEST STREET PITTSFIELD, MA 01201
Boston University233 BAY STATE ROAD BOSTON, MA 02215
Bristol Community College777 ELSBREE ST FALL RIVER, MA 02720
Bunker Hill Community College250 NEW RUTHERFORD AVE BOSTON, MA 02129
Cape Cod Community College2240 IYANNOUGH RD WEST BARNSTABLE, MA 02668
Endicott College376 HALE STREET BEVERLY, MA 01915
Fisher College118 BEACON STREET BOSTON, MA 02116
Greenfield Community CollegeONE COLLEGE DR GREENFIELD, MA 01301
Holyoke Community College303 HOMESTEAD AVE HOLYOKE, MA 01040
Lasell University1844 COMMONWEALTH AVENUE NEWTON, MA 02466
Massachusetts Bay Community College50 OAKLAND ST WELLESLEY HILLS, MA 02481
Massasoit Community CollegeONE MASSASOIT BOULEVARD BROCKTON, MA 02302
Middlesex Community College591 SPRINGS RD BEDFORD, MA 01730
Nichols CollegeCENTER RD DUDLEY, MA 01571
North Shore Community College1 FERNCROFT RD DANVERS, MA 01923
Northern Essex Community College100 ELLIOTT STREET HAVERHILL, MA 01830
Quinsigamond Community College670 WEST BOYLSTON STREET WORCESTER, MA 01606
Salem State University352 LAFAYETTE ST SALEM, MA 01970
Tufts University419 BOSTON AVE MEDFORD, MA 02155
University of Massachusetts374 WHITMORE BUILDING 181 PRESIDENTS DRIVE AMHERST, MA 01003

It’s possible for some of these schools to offer online programs along with in-class courses.

You generally won’t be accepted for enrollment without graduating from high school or without a GED diploma.

Students in the tourism programs learn about:

  • Introduction to the travel industry
  • Professional Skills
  • Basic/International geography
  • Destination geography
  • Introduction to international travel
  • Introduction to air travel
  • Transportation
  • Career development
  • Sales and marketing for travel

Travel Agent Salary and Employment in Massachusetts

Frequent travel comes with the territory of working for a tourism agency.

Traveling helps the agent always be informed should changes take place.

Additionally, it’s more professional to negotiate packages face-to-face rather than through emails or phone calls.

While working for an agency is the most common work setting, being an independent travel agent is also possible.

For this, you will need additional permits or certifications.

As far as salaries go, they’re higher on average, in cities such as Boston, Lynn, or Cambridge.

Annual Salary Range:

Average Salary of Travel Agents in Massachusetts

City NameSalary
New Bedford$40,459
Fall River$40,459

Regional Salary

RegionEmployedAvg. Annual SalaryAvg. Hourly PayTop 10% Annual SalaryBottom 10% Annual Salary
Boston-Cambridge-Nashua, MA-NH1,330$55,610$26.73$78,780$33,950
Springfield, MA-CT50$46,680$22.44$75,880$30,300
Worcester, MA-CT50$44,140$21.22$61,830$30,510
* Salary information based on the May 2022 Occupational Employment Statistics (OES) Survey for Travel Agents, OCC 41-3041, BLS.
* Employment conditions in your area may vary.

Additional Information for Travel Agents in Massachusetts

Usually, licenses need you to pass some exams, pay some fees, and be kept current.

Travel Agent State-specific Information:

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